Customer success and supplying a superior service to your customers is a must these days.
You are using Service Cloud to follow up on customer requests, repairs, maintenance, … . In most of these cases your workers, staff and customers expect documents like:
Service reports: bring an overview of your repair or maintenance task by a single click. Have your customer sign it on screen or digitally (eg SIGN Butler)
Case overview: 1 click to bring a structured view on the conversation between your company and the customer
Assignment letters: give your workers the overview on the repair or overview tasks to complete. All information of the Case + task specific information